FAQ

DO YOU OFFER GIFT PACKAGING?

Your Ducksessory.com order will arrive in its branded box no matter if it is a gift or not. All of our bags and leather goods will come with a logo printed dust bag to ensure that the item is protected.

Small items are delivered in poly bag and bigger items are delivered in cardboard box.

If your Ducksessory.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order. We will print your message to our high quality hammered cards and we will wrap the box with our lovely ribbons for no extra cost.

HOW DO I RETURN AN ITEM RECEIVED AS A GIFT?

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges. You can learn more about the process from return & refund page, or you can contact us.

HOW CAN I TRACK MY ORDER?

Please note that Royal Mail deliveries for UK do not include tracking. if you want to have tracking option please select Hermes UK as courier.

Once your order is confirmed you will receive a confirmation email. Orders are generally dispatched within 2 working days. You will receive a shipping notification email that will notify you when your item is on the way. Then we will email you tracking details to monitor the progress of your order.

MY GOODS ARRIVED IN DAMAGED CONDITION, WHAT SHOULD I DO?

In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 48 hours of the delivery. You will also need to ensure that all original packaging is kept as it is(both outer shipping packaging and internal contents).

CAN I CANCEL MY ORDER?

 Customers have the right to cancel a purchase; at any time before the item has been dispatched. After the item is dispatched you will be liable for the delivery

cost of the shipping and return.

If you want to cancel any purchase please email us as soon as possible (ideally the same day).

WHEN WILL MY ORDER BE SHIPPED?

Once your order is confirmed you will receive a confirmation email. Orders are generally dispatched within 2 working days. You will receive a shipping notification email that will notify you when your item is on the way. Then we will email you tracking details to monitor the progress of your order.

CAN I EXCHANGE ITEMS?

Currently we do not offer exchanges.

HOW DO I RETURN AN ITEM?

Please see our Return & Refund guide for more information.

WHEN WILL I RECEIVE MY REFUND?

Once we receive the product, we will review it thoroughly before approving or refusing the return and we will inform you accordingly via e-mail.

If your return is approved, you will receive a refund in the same form of payment originally used for purchase within 14 working days of our receiving your returned product.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond Ducksessory's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Please see our Return & Refund guide for more information.

WHICH PAYMENT METHODS DO YOU OFFER?

Visa, MasterCard, American Express, PayPal, Google Pay and ApplePay are accepted as payment methods on Ducksessory.com.

DO I HAVE TO PAY CUSTOM CHARGES ON MY ORDER?

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

When ordering goods from Ducksesory.com for delivery outside of United Kingdom or Turkey, your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

WHERE DO YOU SHIP FROM?

Ducksessory is a London based brand. Our UK orders are shipped from our London office. Most of the orders from other regions are shipped from our own warehouse, in Turkey Istanbul.

WHICH COUNTRIES DO YOU SHIP TO?

United Kingdom and Turkey as main lands.

Europe: Albania, Austria, Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland, France (Continental only, excluding overseas territories), Germany, Greece, Gibraltar, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excl. Aruba and the territories of the (Dutch) Antilles), Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla), Sweden, Switzerland

Canada & USA

Rest of the World: Argentina, Australia, Brazil, China, Hong-Kong, Iceland, India, Israel, Japan, Jordan, Korea (South),  Lebanon, Mexico, New Zealand, Nigeria, Philippines, Qatar, Russia, Singapore, UAE, Ukraine

I EXPERIENCE PROBLEMS WITH THE WEBSITE. WHAT CAN I DO?

We apologize for any errors you may experience on our website. Please contact us and we will assist you to our best effort:

support@ducksessory.com